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Dispatch Console Settings

Filter Resources After Running 'Get Candidates'
Display only the service resources that are available for the service appointment
Scheduling Window Length
Number of days shown before the selected scheduling horizon in the appointment list
Service Appointments Per Page
Set the maximum number of service appointments that appear on one page
Gantt Row Height
Set the height of a row in the Gantt
Filter by Duration Type
Display only capacity-based resources that have the selected duration type
Set Default Gantt View to Today
Display the Gantt starting from today's date. By default, it shows the last visited date.
Default Sidebar View
Choose what appears in the sidebar when the dispatcher console loads
Appointment List Color-Coding
Customize the background shading of appointments in the list
Absence Overlap Height
Set the height of overlapping resource absences on the Gantt
Policy:
Showing appointments within the selected time frame
Horizon:
{{filter.endDate | amDateFormat:'L'}}
{{ '$0-$1 of $2' | replaceLabels : filter.firstVisibleService : filter.lastVisibleService : filter.totalServices }} {{ '($0 selected)' | replaceLabels : selectorService.countSelectedServices() }} No Service Appointments Clear recently viewed Clear Selected Services
{{field.Label}}
No Service Appointments
You might want to try refining your filters
Nothing to do!
Keep up the good work
No matching service appointments

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  • {{ flagged[service.id] ? 'Unflag' : 'Flag' }}
  • {{ service.isScheduled() ? 'Reschedule' : 'Schedule' }}
  • Candidates
  • {{openLightboxLabel()}}
  • Reshuffle
  • Group Nearby
  • Dispatch
  • {{ (bundleService.isActive() && bundleService.isBundleMember(service)) ? 'Show bundle' : 'Gantt' }}
  • Map
  • {{::bundlerActions.Bundle.label}}
  • {{::bundlerActions.Unbundle.label}}
  • {{action.name}}
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New List View
Back to services

New Save Cancel Edit Delete
{{customFilter.name}}
Select the status and property filters for your new list view

Status

Include Service Appointments with the following status:

Service Appointments Properties

Minimum start date: {{filter.advancedFilter.minDate| amDateFormat:'L'}}
Maximum end date: {{filter.advancedFilter.maxDate| amDateFormat:'L'}}
Minimum Service Appointment priority:
Show unscheduled appointments:
Show appointments with violations:
Show appointments in jeopardy:

Location

To view service appointments, select at least one service territory.
{{ "You can view up to $0 rows on the Gantt. Try selecting fewer service territories." | replaceLabels : maxResourceRowsOnGantt }}
{{getNumOfRunningRequests()}}
No notifications

{{ moveLocalDtToUserTimezoneDt(n.when) | amDateFormat:'lll' }}
No Recent Optimization Requests

{{request.type}}

{{generateRequestResultText(request)}} Triggered by scheduling recipe:{{ request.schedulingRecipe.Name}} Abort {{request.statusLabel}}
{{ moveLocalDtToUserTimezoneDt(request.lastModifiedDate) | amDateFormat:'lll' }}
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{{ formatTravel(kpi.totalScheduledDuration) }}
{{ formatTravel(kpi.avgTravelTime * 60) }}
{{ kpi.completed }}/{{ kpi.total }}
{{ kpi.violations }}
{{ kpi.jeopardy }}
Transparency:
You’ve reached the maximum number of appointments and absences that can be shown on the Long Term view. Update your settings on the Gantt filter’s Hours tab and try again.

Choose what factors are considered when calculating the utilization

Days in utilization view: + -
Sort by:
Select a field to start filtering
Select: All | None

And one of the following properties:

Crews filtering:

Select the hours to show on the Gantt

Show weekends
Highlight weekends
Long-Term View Settings
Show only multiday service appointments
Number of months to show:

To hide short-term appointments and absences, set a minimum duration in hours.

For service appointments:
For resource absences:
  • {{ skill.MasterLabel}}

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Today
{{getNaDurationFormatted()}}

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Add Absence
Define an absence, and then drag it to one of the service resources on the Gantt.
Duration
Hours Minutes
Type
Label